CHUKWUEMEKA CHARITY

Results-Oriented Administrative & Travel Operations Specialist

Abuja, NG.

About

Highly adaptable and results-oriented professional with a strong foundation in international relations and business administration, adept at optimizing operational efficiency and client satisfaction across diverse administrative, travel management, and e-commerce functions. Leveraging expertise in executive support and process optimization, I consistently drive growth and ensure exceptional service delivery for global clients and organizations.

Work

GLOBAL VIRTUAL ASSISTANT

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Virtual Assistant

Remote, N/A, Nigeria

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Summary

Currently provides comprehensive administrative, operational, and executive support to global clients, optimizing workflows and managing digital operations to enhance efficiency and client satisfaction.

Highlights

Managed comprehensive email correspondence, calendar scheduling, and administrative tasks, streamlining daily business operations and improving efficiency for global clients.

Provided remote customer support and client relation services, consistently maintaining high satisfaction rates and fostering strong client loyalty.

Coordinated accurate data entry, document preparation, and digital content updates across multiple platforms, ensuring seamless information flow and operational continuity.

CALLEDFORTH LIMITED

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Real Estate Senior Manager

Abuja, Federal Capital Territory, Nigeria

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Summary

Oversee real estate operations, property portfolios, and client management, driving sales growth and optimizing property operations for premium results.

Highlights

Managed real estate property operations, leasing, and tenant relations, ensuring high satisfaction and smooth daily workflows.

Led property sales and marketing strategies, generating new business and increasing overall revenue.

Coordinated administrative compliance, vendor relationships, and team performance to maximize efficiency and asset value.

EAGLE PICTURESQUE SERVICES (EPS)

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Online Agent

Abuja, Federal Capital Territory, Nigeria

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Summary

Specialized in personalized travel consultation, itinerary planning, and efficient flight booking, delivering tailored travel solutions and enhancing client satisfaction for diverse clientele.

Highlights

Developed bespoke client itineraries and managed efficient flight bookings, ensuring tailored and seamless travel arrangements for a diverse client base.

Provided expert travel consultation, guiding clients through complex destination choices and travel requirements to secure optimal travel solutions.

Leveraged comprehensive industry knowledge to deliver high-quality, personalized travel services, consistently enhancing client satisfaction and loyalty.

ASM TRAVEL AND TOURS LTD.

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Personal Assistant, C.E.O

Abuja, Federal Capital Territory, Nigeria

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Summary

Supported the CEO of a dynamic travel and tours company by managing complex schedules, conducting strategic research, and ensuring consistent brand representation to optimize operational efficiency and market growth.

Highlights

Managed and optimized the CEO's intricate schedule, streamlining operations and contributing to a significant increase in productivity and strategic focus.

Conducted in-depth managerial research, identifying and analyzing emerging market trends and potential growth strategies that directly informed key business decisions.

Ensured consistent brand representation and messaging across all marketing channels and materials, reinforcing company identity and market presence.

JUMIA

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E-commerce Visual Assistant

Lagos, Lagos State, Nigeria

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Summary

Administered e-commerce operations, managing product listings, optimizing pricing, and maintaining website content to significantly enhance online sales and customer experience.

Highlights

Managed comprehensive online inventory, including product uploads and dynamic pricing adjustments, ensuring accurate and competitive product offerings for increased sales.

Maintained and updated e-commerce website content, ensuring optimal visual presentation and a seamless user experience that enhanced customer engagement.

Provided dedicated support for online product presentation and sales, contributing directly to effective customer engagement and conversion rates.

Education

Techcrush

Intensive Training Virtual Assistant

UNIVERSITY OF THE PEOPLE

Pasadena, California, United States of America
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BSc Business Administration

WESLEY UNIVERSITY

Ondo, Ondo State, Nigeria
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BSc International Relations

UNIVERSAL SCHOOL OF AVIATION

Lagos, Lagos State, Nigeria
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Certificate Travel Agency Management

Languages

English

French

Igbo

Hausa

Skills

Project Management & Leadership

Project Management, Time Management, Leadership, Strategic Planning, Process Optimization, Multitasking.

Communication & Client Relations

Effective Communication, Public Relations, Client Relations, Customer Service, Travel Consultation, Stakeholder Management.

Travel & Operations Management

Travel Agency Management, Itinerary Planning, Flight Booking, Travel Documentation, Logistics Coordination, Vendor Management.

Digital & E-commerce Operations

E-commerce Management, Website Management, Inventory Management, Pricing Optimization, Digital Content Management, Online Research, Data Entry.

Business & Brand Development

Market Research, Brand Consistency, Growth Strategies, Business Administration, Critical Thinking, ROI Optimization.

Teamwork & Collaboration

Teamwork, Cross-functional Collaboration, Virtual Collaboration, Executive Support.

References

MRS THERESA SUNDAY

Contact information available upon request.

MRS ESTHER UCHECHI

Contact information available upon request.

GRACIOUS SCHOLARS GLOBAL ACADEMY

Phone: 07078044959

EDUHUB TRAVEL AGENCY

Phone: +234816 624 0385